About Tice

Technology that never stands still.

Since 2016, TICE — Tecnologia da Informação, Controle e Ensino — has been building and managing the IT infrastructure that keeps businesses across Brazil running without interruption. We started with a focused expertise in database management and have grown into a full-spectrum technology partner trusted by more than 110 clients in seven states.

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Our story

Turning technology challenges into clear opportunities.

TICE was founded in 2016 with a clear, deliberate focus: solve the most demanding database performance and stability problems that other vendors couldn't — or wouldn't — tackle. That depth of specialisation built a reputation fast.

From that foundation, client needs pulled us naturally into adjacent disciplines. Organisations that trusted us with their databases started asking us to manage the servers those databases ran on, the networks those servers connected to, the cloud environments where they scaled, and the business-intelligence layers where the data eventually lived. Service by service, we built a complete ecosystem — not by acquisition or opportunism, but because each expansion was driven by genuine client demand and backed by certified expertise before we ever offered it commercially.

Today our portfolio spans database administration, cloud migration and hosting, network architecture, Business Intelligence, software licensing governance, and technical training — all delivered under a single SLA guarantee and a single point of accountability. That consolidation is not just convenient; it eliminates the finger-pointing that plagues multi-vendor environments and lets us engineer solutions where every layer works in concert.

2016

Founded with database focus

TICE launched in Ceará with a core team of database engineers, offering performance tuning, backup strategy and high-availability architecture for enterprise clients.

2018

Infrastructure & cloud practice opened

Growing client demand led us to formally expand into server virtualisation, network design and cloud hosting — initially on AWS, later extending to Azure environments.

2020

Business Intelligence division launched

We built a dedicated BI team to translate the mountains of operational data our infrastructure clients were generating into actionable dashboards and predictive models.

2024

National presence — 7 states, 110+ clients

From Ceará to São Paulo and Rio de Janeiro, TICE now serves leading organisations across seven Brazilian states, maintaining a 99.982% uptime SLA across the entire client base.

Our mission

Deliver technology that drives real growth — with no compromises on quality or availability.

We believe every business deserves infrastructure that matches its ambitions. That means Tier III-standard architecture, certified engineers who speak the client's language, and support that doesn't clock out at 5 pm. Our mission is to make enterprise-grade IT accessible, manageable, and genuinely empowering for every organisation we serve.

🎯

Technical Excellence

We hold ourselves and our engineers to the highest certification and continuing-education standards in the industry.

🤝

Dedicated Partnership

Every client gets a named engineer, not a ticket number — building a relationship that improves with time.

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Absolute Reliability

Our 99.982% SLA is not a marketing number. It is a contractual commitment backed by real Tier III infrastructure.

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Continuous Innovation

We invest constantly in new capabilities — so our clients benefit from the latest tooling without having to track it themselves.

Active coverage

Ceará Maranhão Pernambuco Piauí Goiás São Paulo Rio de Janeiro

Why Tice

Built different — from the architecture up.

Our differentiators are not talking points. They are structural decisions we made early and have defended rigorously ever since — choices that show up in our SLA numbers, client retention rate, and the depth of trust our partners place in us.

🏗️

Tier III Infrastructure Standard

Our data centre architecture meets Tier III criteria — redundant power feeds, cooling, and network paths — meaning no single point of failure can take a client system offline. This is the same standard used by the world's largest financial institutions.

✓ 99.982% measured availability

🎓

Certified, Continuously Trained Engineers

Every TICE specialist holds active vendor certifications — Oracle, Microsoft, AWS, Cisco — and we mandate structured learning hours each quarter. When you engage us, you engage people whose credentials are current, not legacy achievements from five years ago.

✓ Oracle, Microsoft, AWS, Cisco

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A Single-Vendor Ecosystem

From the database tier through networking, cloud and BI reporting, every layer of your technology stack comes from one accountable partner. No more vendor blame games, no integration gaps, no misaligned SLAs between suppliers.

✓ 6 integrated service disciplines

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Around-the-Clock Monitoring

Incidents do not respect office hours. Our NOC runs 24 hours a day, 7 days a week, with automated alerting and a human escalation path that ensures critical issues are acknowledged in minutes, not hours.

✓ Sub-5-minute critical response time

📈

Data-Driven Client Reporting

We make our own performance transparent. Monthly, every client receives a structured report covering uptime figures, incident summaries, capacity trends and upcoming optimisation recommendations — because accountability builds trust.

✓ Monthly executive-level reports

🌐

Regional Breadth, Personal Attention

Operating across seven Brazilian states has taught us that one-size-fits-all rarely fits anyone. We adapt our engagement model, communication cadence and technical approach to the specific context of each client's industry and scale.

✓ 110+ clients, 7 states

Ten years of compound expertise.

A decade in production environments — across databases, cloud platforms, network architectures and BI systems — has produced a knowledge base that simply cannot be replicated by newer entrants. Our engineers have seen failure modes, recovery scenarios and scaling challenges that most vendors only read about.

10+

years of active, certified operation

🛡️

Contractual SLA Guarantee

Our 99.982% availability commitment is written into every engagement contract — not aspirational language in a brochure.

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Zero-Downtime Migration Record

Our database and cloud migration methodology has delivered seamless cutovers for enterprise clients — no unplanned outages on record.

📊

BI Insights Included

Infrastructure clients gain access to our BI layer to visualise performance metrics and capacity trends — at no additional cost for the first 90 days.

How we work

A structured engagement — from discovery to long-term optimisation.

We do not drop solutions into an environment we do not fully understand. Every engagement follows a rigorous four-stage process that protects your existing investments while building toward the architecture your business actually needs.

Discovery & Diagnostics

We audit your current infrastructure — performance baselines, gap analysis, licensing compliance and risk exposure — before recommending anything. No assumptions, only evidence.

Architecture Design

Our architects produce a tailored blueprint: redundancy models, cloud topology, data flow diagrams and a phased implementation plan aligned with your budget and operational constraints.

Implementation & Migration

Deployments are executed in controlled windows with rollback plans validated and tested before go-live. Change management documentation is provided for every significant modification.

Ongoing Management & Growth

Post-deployment, we move into continuous monitoring, proactive tuning and quarterly business reviews — evolving the architecture as your organisation scales and its requirements shift.

Our team philosophy

Engineers who own the outcome, not just the task.

We hire people who are genuinely curious about systems — who lose sleep over an unexplained latency spike and feel personal pride when a client's infrastructure outperforms expectations. That internal culture translates directly into the quality our clients experience every day.

100%

Certified specialists

24/7

NOC & support coverage

<5 min

Critical incident response

Active certifications held by our team Oracle DBA Microsoft SQL Server AWS Solutions Architect Azure Administrator Cisco CCNA Power BI Microsoft 365

People & culture

The expertise is real. The commitment is personal.

Behind every SLA figure and every infrastructure blueprint is a team of engineers who have chosen to specialise deeply rather than spread thin.

TICE was built on the principle that technical competence alone is not enough — the best engineers are also the most communicative. We expect our specialists to translate complex infrastructure decisions into clear business language, so the clients we serve can make informed choices rather than simply defer to us.

Continuous education is not optional here. Every engineer maintains active vendor certifications and participates in structured knowledge-sharing sessions. When a new version of Oracle, a new AWS service tier, or a new network security standard emerges, our team is evaluating it before our clients ever need to ask about it.

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Deep specialisation, not shallow generalism

Our database team lives and breathes SQL Server, Oracle, and PostgreSQL. Our cloud team architects on AWS and Azure daily. Expertise is earned through sustained practice, and we structure our teams accordingly.

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Proactive, not reactive, communication

We contact clients before they contact us. Capacity alerts, renewal reminders, security advisories — our team monitors and flags issues at the earliest possible signal, giving clients time to plan rather than scramble.

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Outcomes measured in client results

Our internal KPIs start with client uptime, client satisfaction and the number of proactive improvements delivered per quarter. If a client's environment is running better this quarter than last, we are doing our job.

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Our reach

National coverage, local understanding.

From our origins in Ceará, TICE has expanded to serve clients in seven Brazilian states — representing industries from large-scale manufacturing and retail to healthcare and government.

Geographic expansion was never the goal in itself. It followed the trust of clients who relocated, referred peers, or needed multi-site infrastructure we were best positioned to deliver. That organic growth means every state we operate in, we operate in with genuine relationships and an on-the-ground understanding of regional business environments.

Ceará Maranhão Pernambuco Piauí Goiás São Paulo Rio de Janeiro

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110

active clients

across 7 states — and growing

2016

Founded — Ceará, Brazil

States with active contracts

Tier III

Infrastructure standard

Core service disciplines

Ready to begin?

Let's build infrastructure your business can rely on.

Whether you need to modernise an ageing database cluster, migrate a critical workload to the cloud, or gain genuine visibility into your data through BI dashboards — we have the team and the track record to make it happen with zero guesswork.

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